Not too long ago, people had little choice in financial services. How do they choose now? Based on our research in different countries, we have identified six main factors that people consider: value, convenience, control, trust, risk, and emotions.

How do open ecosystems change the financial services offerings to specific customer groups? How do such solutions fit customer preferences, and how are they used? In this post, we dive into data privacy, embedded finance and financial inclusion.

Digital transformation is a broad agenda that includes cultural change. Financial services are shaped by customers' expectations and decisions, just as customer choices in finance are shaped by the services available to them. How do customer expectations and financial services change in response to each other?

Finance is not something we usually associate with human sentiments. While we covet money, we usually see it as a means to an end. Yet there is no doubt that money is associated with emotions and is more about people than it is about numbers. How can we rethink finance as human?

Finthropology is pleased to launch a new report, Digital Change in Smallholder Farming in the Philippines: Emerging Practices in E-Commerce and Finance.  The report explores the practices emerging from the introduction of e-commerce and digital financial tools in the area of Lucban, southeast of Manila.

A very warm holiday season and a happy new year from all of us at Finthropolgy. Interested to learn what we’ve been up to in 2023? We give you the scoop in this post, and some exciting news for 2024.

Finthropology is pleased to launch a new report, Digital Change in Southeast Asian Agriculture: A study of Laos, Cambodia, Vietnam, Philippines, East Timor, and Indonesia. The report, funded by the Australian Centre for International Agricultural Research (ACIAR), explores the state of development of agricultural extension apps and research on digital farming in Laos, Cambodia, Vietnam, Philippines, East Timor, and Indonesia, in light of the active promotion of digitisation from governments and international organisations.

Customer-centricity refers to the capacity of people inside a business to comprehend the circumstances, viewpoints and expectations of customers in order to generate customer pleasure, loyalty and advocacy. But how good is quantitative data really at helping us be customer-centric? What do we gain and what do we miss when we take a quantitative approach?

In this post we take you on a guided tour of The Hague’s financial history: from an old goldsmith’s to a savings bank for the poor, from Johan de Witte’s actuarial inventions to a home for old men. You can enjoy this tour from your couch or join us in person with our map!

Credit unions are built on collaboration. This report explores new opportunities and risks in small credit union back-office collaboration with a focus on technology, infrastructure, governance, and culture.

Finthropology are honoured to have contributed research and analysis to a new report on Central Bank Digital Currency (CBDC), published by the MIT Digital Currency Initiative (MIT DCI) and Maiden Labs

At Finthropology we build human insights for finance. We’re often asked whether research isn’t too slow to contribute to innovation. At the recent EWPN conference in Amsterdam we discussed this topic with a panel of finance specialists. The answers might surprise you.

Central banks around the world are increasingly looking to develop Central Bank Digital Currencies (CBDCs) as the use of cash dwindles and people turn to third party providers of payments and new forms of money. But why would people use them?

Finthropology is pleased to announce that we have been engaged ACIAR to conduct a market scan of mobile finance and market facilitation services in Laos, Cambodia, Vietnam, the Philippines, East Timor and Indonesia.

In this episode of the Finthropology Podcast we talk with Andrew Slack, Strategic Designer at SICPA, about why governments are turning towards Central Bank Digital Currencies (CBDCs), the kinds of design issues that arise depending on the Central Bank’s goals, and how qualitative research can help us understand the people who might use them.

Emerging digital technologies are transforming currencies and finance, changing the way we save, spend and exchange value. But do people really need a new form of money? Our new report, Money and Payments in Low Income Brazil, examines payments practices in Brazil and explores how new financial tools might fit into the existing system.

We are pleased to announce the release of a new report, Better Research, Better Design: How to Align Teams and Build a Human-Centric Company Culture. Based on interviews with researchers working in companies, it provides a toolkit and framework for researchers to implement micro changes into their work processes, teams, and their own practice.

We are pleased to announce the publication of our new report, ‘Female Finance On the Move—Switzerland’. This is the third edition in our Female Finance series. In this report we look into the bags, wallets and phones of Swiss women to find out how they manage their money.

Buy Now Pay Later (BNPL) services are expanding rapidly in the USA. Why do consumers use it, and how? What are the risks?

The fintech industry has transformed immensely over the past decade. Where do we go from here? A new book, ‘Transformation Dymanics in FinTech’, explores the past and future of our burgeoning industry.