How do open ecosystems change the financial services offerings to specific customer groups? How do such solutions fit customer preferences, and how are they used? In this post, we dive into data privacy, embedded finance and financial inclusion.

Digital transformation is a broad agenda that includes cultural change. Financial services are shaped by customers' expectations and decisions, just as customer choices in finance are shaped by the services available to them. How do customer expectations and financial services change in response to each other?

Finance is not something we usually associate with human sentiments. While we covet money, we usually see it as a means to an end. Yet there is no doubt that money is associated with emotions and is more about people than it is about numbers. How can we rethink finance as human?

Customer-centricity refers to the capacity of people inside a business to comprehend the circumstances, viewpoints and expectations of customers in order to generate customer pleasure, loyalty and advocacy. But how good is quantitative data really at helping us be customer-centric? What do we gain and what do we miss when we take a quantitative approach?

Credit unions are built on collaboration. This report explores new opportunities and risks in small credit union back-office collaboration with a focus on technology, infrastructure, governance, and culture.

At Finthropology we build human insights for finance. We’re often asked whether research isn’t too slow to contribute to innovation. At the recent EWPN conference in Amsterdam we discussed this topic with a panel of finance specialists. The answers might surprise you.

Central banks around the world are increasingly looking to develop Central Bank Digital Currencies (CBDCs) as the use of cash dwindles and people turn to third party providers of payments and new forms of money. But why would people use them?