News Erin Taylor News Erin Taylor

How do people choose financial services?

Not too long ago, people had little choice in financial services. How do they choose now? Based on our research in different countries, we have identified six main factors that people consider: value, convenience, control, trust, risk, and emotions.

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Opinion Anette Broløs Opinion Anette Broløs

Digital transformation and changes in customer expectations 

Digital transformation is a broad agenda that includes cultural change. Financial services are shaped by customers' expectations and decisions, just as customer choices in finance are shaped by the services available to them. How do customer expectations and financial services change in response to each other?

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Opinion Erin Taylor Opinion Erin Taylor

Understanding finance as human

Finance is not something we usually associate with human sentiments. While we covet money, we usually see it as a means to an end. Yet there is no doubt that money is associated with emotions and is more about people than it is about numbers. How can we rethink finance as human?

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News Anette Broløs News Anette Broløs

New report on digital change in farming in the Philippines

Finthropology is pleased to launch a new report, Digital Change in Smallholder Farming in the Philippines: Emerging Practices in E-Commerce and Finance.  The report explores the practices emerging from the introduction of e-commerce and digital financial tools in the area of Lucban, southeast of Manila.

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News Erin Taylor News Erin Taylor

New report on apps for farmers in Southeast Asia

Finthropology is pleased to launch a new report, Digital Change in Southeast Asian Agriculture: A study of Laos, Cambodia, Vietnam, Philippines, East Timor, and Indonesia. The report, funded by the Australian Centre for International Agricultural Research (ACIAR), explores the state of development of agricultural extension apps and research on digital farming in Laos, Cambodia, Vietnam, Philippines, East Timor, and Indonesia, in light of the active promotion of digitisation from governments and international organisations.

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Opinion Anette Broløs Opinion Anette Broløs

Customer-centric innovation: How good are we really at understanding customer needs?

Customer-centricity refers to the capacity of people inside a business to comprehend the circumstances, viewpoints and expectations of customers in order to generate customer pleasure, loyalty and advocacy. But how good is quantitative data really at helping us be customer-centric? What do we gain and what do we miss when we take a quantitative approach?

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Erin Taylor Erin Taylor

Walking tour: The financial history of The Hague

In this post we take you on a guided tour of The Hague’s financial history: from an old goldsmith’s to a savings bank for the poor, from Johan de Witte’s actuarial inventions to a home for old men. You can enjoy this tour from your couch or join us in person with our map!

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News Erin Taylor News Erin Taylor

New report on CBDC and financial inclusion

Finthropology are honoured to have contributed research and analysis to a new report on Central Bank Digital Currency (CBDC), published by the MIT Digital Currency Initiative (MIT DCI) and Maiden Labs

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Opinion Anette Broløs Opinion Anette Broløs

Why do qualitative research in innovation?

At Finthropology we build human insights for finance. We’re often asked whether research isn’t too slow to contribute to innovation. At the recent EWPN conference in Amsterdam we discussed this topic with a panel of finance specialists. The answers might surprise you.

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News Erin Taylor News Erin Taylor

New report: Money and Payments in Low Income Brazil

Emerging digital technologies are transforming currencies and finance, changing the way we save, spend and exchange value. But do people really need a new form of money? Our new report, Money and Payments in Low Income Brazil, examines payments practices in Brazil and explores how new financial tools might fit into the existing system.

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News Erin Taylor News Erin Taylor

New report: Female Finance On the Move

We are pleased to announce the publication of our new report, ‘Female Finance On the Move—Switzerland’. This is the third edition in our Female Finance series. In this report we look into the bags, wallets and phones of Swiss women to find out how they manage their money.

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News Erin Taylor News Erin Taylor

New report for the Fintech Diversity Radar

Finthropology are proud to have contributed research and analysis to Findexable’s new report for the Fintech Diversity Radar, “Diversity for Growth”. The report explores why gender diversity remains an issue in finance and fintech, why it matters, and what can be done to create a more gender diverse finance and fintech sector.

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Opinion Alexia Maddox Opinion Alexia Maddox

Young people and the digital finance hustle

On social media cryptocurrency is often associated with images of wealth and sex. Why would young people want to consume this kind of content? Why are they attracted to the crypto-hustle? Dr. Alexia Maddox explores how a combination of precarity and the lure of power shape money culture around young people.

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Podcast Erin Taylor Podcast Erin Taylor

Episode 4: Family money with Dr. Kate Sieck

In this episode we talk about how financial matters affect the lives of families. Joining us is anthropologist Dr. Kate Sieck, who is based in California. Kate's career has spanned academia, the private sector, and the nonprofit world - all of which have given her a unique look into how families navigate finances.

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